Cloud Applications


Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Call Centers and Mobility. It includes an "all in" feature set, pooled minutes and call paths across all sites, burstable SIP trunks, intuitive self service portals, enterprise reporting and world class SunGard data center and security. 


Routing of calls to home offices or cell phones lets mobile workers stay connected anywhere. Plus automatic forwarding of voicemail to email, Outlook integration and ad hoc conference calling for every employee improves productivity. 


Reach workers on the first try. Your co-workers are instantly available with live updates on their status, location, skill sets and ability to connect. Contacts make more sense when you know your co-workers status in advance. Productivity goes way up along with the likelihood of resolving the matter at hand on the first try. 


Improve first call resolution by finding the right person at the right time based upon their current availability. Featuring advanced ACD queuing and routing across multiple media, time of day, location and skills based routing, supervisor functions, real time dashboards and seamless CRM integration. Now every employee can benefit from advanced contact center tools. Imagine what that would do for customer service.  


Simplify voice recording and retrieval with cloud based IP voice recording for quality assurance, regulatory compliance, dispute resolution, sales verification, safety, security, staff training and development.