Abacus Telephony

Our Most Popular Features

We understand that your business needs a comprehensive phone system to compete in today’s business environment. Abacus Cloud supports all standard telephony functionality such as call routing, call transfer, call forwarding, conditional forwarding, dial by extension or name, call screening, do not disturb, call park, directed call pickup, conference calling, whisper, listen and barge in plus these popular features:

Voicemail to Email

Abacus sends an email with the date, time, duration, caller ID, voicemail box and an attached WAV file that can be played back on your PC or mobile device.

Find Me Follow Me

Setup an Abacus personal assistant to “find you” at up to five numbers or devices. Callers are asked to announce themselves and given the option to try the next location or leave a message.

Auto Attendants

Unlimited number of sub-level auto attendants with menu driven prompts that route callers to extensions, groups, voicemail, conferences and queues based upon business hours and holidays.

Ring Groups

Join multiple extensions in a group and route sequentially or simultaneously.

Web Portals for Users and Administrators

Web based interface that allows users to configure PBX, create call queues, view call detail records and bills, listen to and delete voicemail, upload music on hold.

Personal Call Logs

Real time call logs with web reporting, filters and export to excel. Histograms display call patterns, trends and capacity used.

Call Blocking

Prevent outgoing calls to specific numbers and black list unwanted incoming calls to prevent them from dialing your extension.

Custom Music on Hold

Royalty free music, custom music or professional recorded commercials all uploaded through your personal portal.