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According to Business Week Online, telecom may soon become a "sectorless" industry where the phone company, the cable company and the power company all sell communicatons services. A consolidation of companies and bundling of services in the cable, ISP, telecom, entertainment and related industries should produce a "tidal wave of discounts", a dramatic increase in innovative products and higher service levels.

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A nationwide financial trading firm with 80 field locations contracted with Abacus for a hosted managed service to replace an outdated paper based service bureau. Abacus provided a multisite, IP data collection, web based, paperless billing system for their Nortel PBXs at a 50% savings over the existing service.

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